Getting Help and Using the Knowledge Base
Last updated: September 1, 2026
Have a question about Alfa? You don't need to leave the app or track down a separate link — help is one click away, wherever you are in Alfa.
Opening Help
Click your profile icon in the bottom-left corner of the sidebar (it shows your workspace name) to open the menu, then select Help.
This works from anywhere in Alfa, wherever you're currently working!
What's in the Help panel
A "How can we help?" panel opens with a few ways to get an answer:
Search the knowledge base directly — type your question into the search box at the top of the panel to get matched articles immediately, without leaving Alfa.
Open the full Knowledge Base — click the Knowledge Base bookmark link to browse the complete knowledge base in a new tab.
Start a chat — talk to our support bot, or a live team member, for anything the knowledge base doesn't cover.
Submit a ticket — Contact Sales or Request a Feature, for anything beyond a how-to question.