September 2025 Releases

Last updated: October 15, 2025

Type of Update

What it means

Global Search New Design

Design Improvement

  • Search is now smarter! You can browse results by category for quicker and more relevant results.

Prompt Library

New Feature

  • The new prompt library features pre-written prompts organized by use case

  • Prompts auto-populate the chat box, making it easy to customize and get started quickly

Home Page Redesign

Design Improvement

  • A new consumption-based home page featuring snippets of your live agent updates ranked by relevance, derived from agent outputs

Chat - Sources Dropdown

New Feature

  • A source dropdown is now available in the chat box, allowing users to toggle which sources are used to generate an output